Refund & Return Policy
At Ashmit Agency, customer satisfaction is our top priority. As we operate both a dropshipping model and promote products through Amazon affiliate programs, our refund and return policies vary depending on the type of product purchased.
1. Dropshipping Products
Returns:
-
You may request a return within 7 days of receiving the product.
-
Returns are only accepted if the product is damaged, defective, or significantly different from the description.
-
To initiate a return, please contact us at [your email/contact] with your order number and photo proof of the issue.
Refunds:
-
Once your return is approved and the product is received by the supplier, a full or partial refund will be processed to your original payment method.
-
Shipping fees (if any) may be non-refundable depending on the supplier’s policy.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
2. Amazon Affiliate Products
Products purchased through Amazon links on our website are not sold or fulfilled by us directly. All returns, exchanges, and refunds must be handled through Amazon.
-
Please refer to Amazon’s official Return & Refund Policy for detailed instructions.
-
We cannot assist in processing or managing returns for affiliate purchases.
3. Important Notes
-
Please ensure you enter the correct shipping details while placing the order. We are not responsible for delays or failed deliveries due to incorrect information.
-
We reserve the right to deny refund requests that do not meet our policy conditions.
If you have any questions, feel free to contact us at support@ashmitagency.com.